Privacy Policy

Last updated on: 30th March 2021

PREFACE

20Cube Logistics Pte Ltd and its subsidiaries/affiliates, hereinafter referred as ‘20Cube’, ‘we’, ‘us’ or ‘our’ is committed to respect your privacy. The purpose of this policy is to clearly communicate our personal information handling practices, enhance transparency of our operations and to give complete understanding on how we collect, process, manage, store, use and control your personal information through this website, www.20Cube.com and also it describes your right about our collecting and processing of your personal information.

This Privacy Policy may be updated regularly. Therefore, you are recommended to refer to this Privacy Policy for any changes and updates. Your usage of our website is subject to the terms of this Privacy Policy and by using our website, you agree to the terms of this Privacy Policy.

PERSONAL INFORMATION COLLECTION AND PROCESS

We collect personal information through various sources which can be categorized into:

  1. a. Information that you provide through our website, including information you provide when you register or when you access “Contact us” tab in our website., e.g. name, email address, postal address, phone number, company, country, including your business contact information, etc.
  2. b. Information that are collected automatically, when you visit our website, viz., information about your computer and about your visits and use of this website, Internet Protocol (IP) address, access time, demographics, your computers’ operating system, device name, device IP address, browser information, language, Internet Service Provider, web pages visited and URL of the web pages visited by you, before vising our website. We also collect information on how you use our products or services.
  3. c. Details pertaining to shipment that you provide while accessing “Request a Quote” tab including those provided in the country specific pages, including Transport Mode, Shipment Type, Pickup From and Delivery Details, Quantity: Number of Containers, their weight, Company Name, Geolocation, financial information, contact information, Origin & Destination.
  4. d. Information through any postings, comments or other content that you post on our website and/or webpages, movements and behavior on our webpages, websites and online systems.
  5. e. Information pertaining to your name, email address, designation, company, country, name of your university, year and month of your graduation, contact numbers, when you access the tab “Careers” in our website.
  6. f. Information on usage of the website history and analyse with information collected from other visitors to get an understanding on the demand of our products or services.
  7. d. Information through any postings, comments or other content that you post on our website and/or webpages, movements and behavior on our webpages, websites and online systems.
  8. g. Information pertaining to URLs that you visited through and from our website, including date and time, products and services that you viewed or searched for, page response time, download errors, length of visit of certain pages, page interaction information etc.
  9. h. Information pertaining to access of “MyHub” Software, no. of times visited, your activity history, etc.
  10. i. We automatically collect certain information using “Cookies”. A cookie is a small amount of data that our web server sends to your internet browser when you visit certain parts of our site and the use of which is intended to assist us in providing better services to you on our website. You can choose to set your browser to remove or reject cookies. If you reject cookies, some of the features will be unavailable.
  11. j. By using this website, you agree with us advertising your feedback on the website and marketing materials.
  12. k. We will retain the personal information or such other information as long as we require to provide you with products or services, subject to the relevant provisions of applicable laws.
  13. l. If you opt to any marketing or any such correspondence from us, we request you to subscribe to our mailing list or newsletters, which will help us to keep you informed or give update on our products and services or any events.
  14. m. Except for certain information that is required by law, your decision to provide any personal information to us is voluntary. Not providing your personal data will not in way have any adverse consequences, except that if you do not provide certain information, we may not be able to fully accomplish your intended purpose whatsoever.
  15. n. Our website and webpages may also use certain analytics software that enables us to better understand how our website and webpages functionalities work so that we can continue to improve them. We do not knowingly collect personal information about any person under the age of 18 years.

USAGE OF PERSONAL INFORMATION

a. We primarily use the data collected to:

  • • Understand your requirements and to communicate with you relating to our products and services;
  • • Improve our products, services, our website and to suitably modify our operations;
  • • Share your personal information with our group companies to provide you with customized quality products and services;
  • • Understand and enhance your experience with our website, products and services and application software;
  • • Personalize our products and services and make our recommendations;
  • • Provide and deliver products and services as per your request;
  • • Provide our customers with shipment related information;
  • • Understand and evaluate your job application and your interest in employment opportunities with us;
  • • Provide better usability, troubleshooting and site maintenance;
  • • Understand which parts of the website are visited and how frequently;
  • • Create your user ID and to identify you once you register on our website;
  • • Contact you and respond to your questions or requests;
  • • Provide access to desirable content based on your preferences.
  • • Improve the security and functioning of our websites, webpages, networks and information, to ensure that you receive a better user experience;
  • • Provide you with tailored newsletters and/or notifications, etc., to help you stay up to date with our products and services;
  • • Protect against fraud, manage risk exposure and enhance security;
  • • Create and manage online accounts that you manage on our website.

GEOGRAPHICAL USAGE OF PERSONAL INFORMATION

As a global organization we have operations in various countries. We may transfer the personal information collected by us to various departments, divisions, subsidiaries, joint ventures and affiliated companies of 20Cube for your seamless experience in availing our products and services. 20Cube does not disclose your personal information to any third parties. 20Cube does not sell your personal information to third parties. When required, we disclose personal information to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations.

COOKIES

  1. a. We use cookies to optimize our website experience. These are small text files stored on your computer. This is done to recognize you in your future visits to our website, so that you navigate easily. A cookie cannot collect information from your computer and cannot carry any viruses or other damaging files.
  3. b. Certain cookies called Session Cookies will remain as long as the browsing session is active. These cookies are deleted after the browser is closed. Certain cookies remain on your computer and permit your recognition on your next visit. This will help you to have easy access to our website and also helps us to let us know your interests.
  5. c. Cookies helps us to research and diagnostics to improve contents, products and services, to improve security, prevent fraudulent activities.
  7. d. Approved third parties including search engines, providers of measurement and analytic services, social medial networks and advertising companies, may also set cookies when you access our website, which they use in the process of delivering content and perform certain services.
  9. e. Depending on the type and settings of your browser, cookies may be accepted by default. You may change the settings of your browser to delete existing cookies or prevent future cookies from being automatically accepted. If you disable cookies, certain parts and functions of our website may not be available. You can delete all cookies that are already on your browser by clearing its browsing history.
  11. f. However, 20Cube reserves the right to refuse access to users who erase or block cookies from our website.

DATA SECURITY AND RETENTION

  1. a. We adopt reasonable and appropriate security practices and procedures including administrative, physical security, and technical controls in order to safeguard your personal information, against accidental loss and unauthorized access, alteration, modification or disclosure.
  2. b. We protect your personal information by using Secure Sockets Locker (SSL) software which encrypts information you enter and ensures that the information is transmitted securely.
  3. c. We store your personal information in secured locations with limited access and our security measures are evaluated on an ongoing basis.
  4. d. We urge you to take appropriate measures to prevent unauthorized access to your login credentials, your computers and other devices and sign off when you finish your session.
  5. e. Information collected from you will be stored for such period as required to complete the transaction that you have requested for or for such periods as mandated under the applicable laws.
  6. f. We will retain the personal information in order to comply with privacy requests, manage active accounts, and to resolve disputes, etc. and to process on behalf of our clients as directed by them for continued business relationship. We may also retain copies of your personal information for disaster recovery purposes.
  7. g. In case you wish to report any security issue, kindly send us an email at support@20cube.com

LINK TO THIRD PARTY SITES/APPS

We provide links to third party websites / apps in our website. Such links are provided for your convenience and information. If you follow any link to a third party website, such websites will have their own terms to the collection and privacy of your personal information. Hence your activity will be governed by those terms and not those by 20Cube. We encourage you to visit their websites and understand their privacy policy and terms. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.

SOCIAL NETWORK PLUGINS

Our website incorporates plugins of social networking sites, to enable you easy access. The collection and use of personal information obtained by means of plugin are governed by the respective privacy policies of the social networks.

FEEBACK / SUCCESS STORIES

We publish feedback and success stories of satisfied customers on our website. We may post your feedback or success story along with your name, after getting your due consent.

NEWSLETTER

By subscribing to our newsletter, you agree to receive periodic updates, promotional and marketing emails. You have the option to unsubscribe from our newsletter communications at any time, by clicking at the unsubscribe option given in the email.

CHILDREN’S PRIVACY

We do not knowingly solicit or collect personally identifiable information online from children under the age of majority under the respective jurisdiction, without prior verifiable parental consent. If we learn that if we have received any such information, without parental consent, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). While we take all necessary precautions to delete such personal information, it will not ensure complete removal of that data from all systems and we will not be liable for any cause of action arising out of non compliance of this clause. If you become aware of any information which has been provided to us from such individuals, please write to us at support@20cube.com

YOUR RIGHTS AND PREFERENCES

Subject to the applicable laws in the respective jurisdictions, you have the right to access, correct, delete or transfer your personal information held by us including your profile information and preferences, including:

  1. • Obtain a copy of the personal information available with us.
  2. • Updation, rectification or correction of your personal information, if in case it is inaccurate and incomplete.
  3. • Request for forgotten password and user ID credentials, in which case we may ask you for additional information to verify your identity.
  4. • Request us to no longer process or delete your personal information.
  5. • Request us to process your personal information only in limited circumstances.
  6. • Request us to transfer your personal information to any one of your choice.

It may be noted that the personal information available with us comes from the information that you have provided and you may ensure that you provided accurate and correct information to us. We would also wish to bring to your notice that the above rights of your choices and preferences might be subject and be exempted pursuant to applicable data privacy or other laws and regulations.

You can stop continued collection of information by our websites easily by opting-out of data collection in the websites settings section. However, please note that we will retain any previous usage information collected from the website according with the retention section of this Privacy Policy.

CHANGES TO THIS POLICY

20Cube reserves the right to amend this Privacy Policy at any time and will place any such amendments on the website. This Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on 20Cube in respect of any other party or on behalf of any party, but our commitment to protect the privacy of website users will continue to remain.

CONTACT US

If you have any questions regarding our privacy practices or this privacy policy or any information relating to this privacy policy, please contact us at:

Contact person: Abha Gupta

Email: agupta@20cube.com